If you haven’t enabled the Auto-fulfill digital products option:

To have your orders automatically marked as fulfilled by EDP, make sure this option is turned on in the Settings page of the app.

If you've already enabled the option:

If the setting is enabled but your digital products are still not auto-fulfilled, there are a few things to check:

Go to the Orders page in the app and make sure the affected orders appear with a green checkmark. If they don’t, the issue is not with the fulfillment feature itself, but something is preventing the app from processing those orders fully.

In that case, verify the following:

• The products in the order were correctly added in the app (correct product AND correct variant if applicable)
• The order is marked as Paid in Shopify.

If the orders do not appear with a green checkmark in the app

This means the app wasn’t able to process them completely, so the issue isn’t related to the auto-fulfillment feature itself.

Please check the following:

• The products in the order were correctly added in the app.

Make sure both the product and the variant (if applicable) are correctly set up in EDP.

• The order is marked as Paid in your Shopify admin.

EDP only processes orders once they are fully paid.

If the orders do appear with a green checkmark in the app

This means the orders were successfully processed by EDP, and the auto-fulfillment attempt was made.

If fulfillment still didn’t happen, it’s likely related to the product location.

By Shopify’s rules, apps are not allowed to fulfill orders if the products are assigned to a location managed by another third-party app. This restriction prevents conflicts between apps trying to handle the same order.

To fix this:

• Assign the products to your default store location, or
• Create a new location in Shopify admin > Settings > Locations and assign the products there.

Still stuck?

Feel free to reach out through the in-app support chat — we’ll get back to you within a few hours, max.

Updated on: 22/07/2025