My imported orders are not fulfilled by the app, how to fix that?
In a recent update from their API, Shopify does not send the orders_paid webhook anymore to apps for some imported orders. EDP relies on the orders_paid webhook to fulfill orders and that's why it may fail to create the digital orders in this case. However, I recently added a quick fix if you are impacted by this issue.
Please follow the steps below to have your imported orders fulfilled again by EDP :
Go to the "Settings" page of the app
Go to the "Expert Features" tab in the "Settings" page
Scroll down to the bottom of the app and set "Yes" under the option "Use Shopify orders create webhook"
Click the "Save" button and you're done! Now imported orders should be fulfilled again.
Please follow the steps below to have your imported orders fulfilled again by EDP :
Go to the "Settings" page of the app
Go to the "Expert Features" tab in the "Settings" page
Scroll down to the bottom of the app and set "Yes" under the option "Use Shopify orders create webhook"
Click the "Save" button and you're done! Now imported orders should be fulfilled again.
Updated on: 19/04/2023
Thank you!