• My imported orders are not fulfilled by the app, how to fix that?

  In a recent update from their API, Shopify does not send the orderspaid webhook anymore to apps for some imported orders. EDP relies on the orderspaid webhook to fulfill orders and that's why it may fail to create the digital orders in this case. However, I recently added a quick fix if you are impacted by this issue. Please follow the steps below to have your imported orders fulfilled again by EDP : Go to the "Settings" page of the app Go to the "Expert Features" tab in the "Settings"Few readers

• I can't upload my files, it is stuck or does not work

  This issue can happen if you are using a VPN, a proxy or if one of the extensions used in your browser is blocking uploads. We recommend you to temporarily disable any VPN, proxy or to try to upload in another browser in case this issue happens. If it still does not work, don't hesitate to contact us using the integrated support chat (available at the bottom right corner of this page).Few readers

• Why don't the download buttons appear for my customers?

  This issue can occur for multiple reasons, but here are the most common ones: The product your customer purchased is not added in the app (so the app does not recognize this order as containing digital products). The order is not marked as 'paid,' or the payment was not captured (by default, the app only delivers downloads for orders marked as paid). The order is marked as 'imported' (I recommend that you read this article (https://edp.crisp.help/en/article/my-imported-orders-are-not-fulFew readers

• I'm unable to select a variant when setting up a digital product — what’s wrong?

  This issue can happen if you previously deleted some variants from this product that were digital variants in the app in the past. To fix it: Open the app and find the product in your product list. Click on "Edit Digital Product". You’ll see a screen like this: Screenshot 4. Click the trash icon next to any deleted variants that are still listeFew readers