• Why is my email not used as the sender address for emails sent by the app?

  The sender email address will always be no-reply@edp-cdn.net to avoid the emails sent by the app from being delivered in the SPAM folder of your customers - especially when the emails contain some downloads. Our app email is verified with a very good reputation and is accepted by most mailboxes and that is why it is used for sending app emails. The email you enter into the app will however be used as the reply-to email address - it means that, if your customers reply to the emails sent by thSome readers

• My imported orders are not fulfilled by the app, how to fix that?

  In a recent update from their API, Shopify does not send the orderspaid webhook anymore to apps for some imported orders. EDP relies on the orderspaid webhook to fulfill orders and that's why it may fail to create the digital orders in this case. However, I recently added a quick fix if you are impacted by this issue. Please follow the steps below to have your imported orders fulfilled again by EDP : Go to the "Settings" page of the app Go to the "Expert Features" tab in the "Settings"Few readers

• I can't upload my files, it is stuck or does not work

  This issue can happen if you are using a VPN, a proxy or if one of the extensions used in your browser is blocking uploads. We recommend you to temporarily disable any VPN, proxy or to try to upload in another browser in case this issue happens. If it still does not work, don't hesitate to contact us using the integrated support chat (available at the bottom right corner of this page).Few readers

• Why don't the download buttons appear for my customers?

  This issue can occur for multiple reasons, but here are the most common ones: The product your customer purchased is not added in the app (so the app does not recognize this order as containing digital products). The order is not marked as 'paid,' or the payment was not captured (by default, the app only delivers downloads for orders marked as paid). The order is marked as 'imported' (I recommend that you read this article (https://edp.crisp.help/en/article/my-imported-orders-are-not-fulFew readers

• I'm unable to select a variant when setting up a digital product — what’s wrong?

  This issue can happen if you previously deleted some variants from this product that were digital variants in the app in the past. To fix it: Open the app and find the product in your product list. Click on "Edit Digital Product". You’ll see a screen like this: Screenshot 4. Click the trash icon next to any deleted variants that are still listeFew readers

• My customers are not receiving app emails

  If your customers are not receiving the download email after purchasing a digital product, here are two main things to check: 1. If the orders do not appear with a green checkmark in the app This means the app wasn’t able to fully process the order. In that case, the issue isn’t directly related to the email delivery; it’s because the app was unable to generate the download link in the first place. Please check the following: The product was correctly added in the app. Make sureFew readers

• My digital orders are not marked as "automatically fulfilled" by the app

  If you haven’t enabled the Auto-fulfill digital products option: To have your orders automatically marked as fulfilled by EDP, make sure this option is turned on in the Settings page of the app. If you've already enabled the option: If the setting is enabled but your digital products are still not auto-fulfilled, there are a few things to check: Go to theFew readers